Frequently Asked Questions

Security


What items can be packed in carry-on luggage?
Plan ahead by checking out the Canadian Air Transport Security Authority's travel tips for a full description of what can come onboard with you.

Accessibility


Where are the service animal relief areas?
There are designated animal relief areas on the lawns adjacent to both sides of the Terminal. Waste bags and receptacle are located on the curb, adjacent to the lawn.

Post Security, there is a designated animal relief area airside. Please contact a CVAC representative for assistance, or call 250-218-3583 and a staff member will provide an escort and mobility assistance to access this site. Re-screening (through security) will not be required if this protocol is followed. There is no access to this area without an authorized (airside) escort.

What should I do if I require accessibility assistance if I’m flying into YQQ?
Please communicate with your Air Carrier if assistance is required with deplaning. Your Air Carrier will also provide assistance to reach the baggage carousel to collect your checked bag/s. If the Air Carrier representative is unable to assist to curbside, please ask them to contact a CVAC representative for assistance, or call the number above, and a staff member will be promptly dispatched to assist.
What assistance is available if I'm flying from YQQ?
For those requiring assistance with baggage or mobility aids from the curbside zone to the check in counter, an airport (CVAC) staff member will be happy to help. Contact any member of the CVAC staff on site, or call 250-218-3583, and a staff member will be promptly dispatched to assist.

At check-in, an air carrier representative can provide wheelchair service, and/or an escort through security to the departure gate and onto the aircraft. Advance notice to the air carrier when making the flight reservations is helpful. Electric cart service is not available.

An Escort Pass for someone who is not travelling, but required to assist a person with disabilities to reach the boarding gate is available from your Air Carrier at check in, provided the escort has valid photo identification. The escort will be subject to the same security screening requirements as the traveller.

Are there accessible ground transportation options to and from YQQ?
Yes! There are options for ground transportation to and from the terminal for person's with disabilities, including vehicles equipped to carry non-folding or non-collapsible mobility is available. Contact information for ground transportation is available by clicking here or ask a CVAC staff member or one of our volunteers to enquire on your behalf.

Comox Valley Airport is served by public transit service Monday through Saturday operated by BC Transit. Buses are ramp equipped to lower to curb height for access. Each bus can safely accommodate up to two wheelchairs.

Does YQQ’s car rental partners offer accessible rentals?
All providers of rental car services at Comox Valley Airport are obligated to provide vehicles that are equipped with hand control systems. Please confirm availability of a specialized vehicle prior to arrival, to allow sufficient time to correctly position the fleet.

Travelling With Pets


Can I travel with my pet?
The Comox Valley Airport understands that pet owners want the best for their furry friends and so do we. That is why we ask all pet owners review our policy before arriving to the airport.

If you are planning to travel with your pet, please contact your airline prior to making a reservation. Policies regarding pets vary widely, so it is important that you make the appropriate arrangements for your furry friend. Please be aware that all pets at YQQ must be carried in a closed carrier while inside the terminal building. The only exception to this policy applies to training and service dogs or other specially trained pets assisting travelers with disabilities. Please note that due to public health concerns, pets are not allowed in the café area of the terminal building.

If you wish to take your pet out of the carrier prior to boarding your flight, we have designated an area outside the building for your pet to get some fresh air and play time in before the flight. This area is located pre-security, so please allocate plenty of time prior to your flight for outside time.

If you are flying into the Comox Valley Airport with a pet riding in the baggage area of the aircraft, your reunion will be at baggage claim in the Arrivals area. If your pet is flying unaccompanied, you can pick it up at Cargo Services near the Departures section of the terminal. Passengers should contact their airline for more information about travelling with or shipping their pet.

Lost and Found


What do I do if I have lost something at the Comox Valley Airport?
If you have lost an item at the Comox Valley Airport please complete a lost item report here or phone us at 250-890-0829 ext. 224 or email and leave a message with the following information
  • Description of item lost,
  • Date that the item was lost,
  • Your name and contact information.
Airport staff will make every attempt to locate your lost item. If found, and ownership verified, the item can be picked up in person. After three months, unclaimed items will be donated to a local charity.
What do I do if I have lost something on the plane arriving or departing from YQQ?
Items left on board the aircraft are under the care of the air carrier, please contact your airline directly to locate your item:

WestJet
File Lost Item Report

Air Canada
File Lost Item Report

Still have questions? Contact us!