Frequently Asked Questions
Security
Accessibility
Post Security, there is a designated animal relief area airside. Please contact a CVAC representative for assistance, or call 250-218-3583 and a staff member will provide an escort and mobility assistance to access this site. Re-screening (through security) will not be required if this protocol is followed. There is no access to this area without an authorized (airside) escort.
At check-in, an air carrier representative can provide wheelchair service, and/or an escort through security to the departure gate and onto the aircraft. Advance notice to the air carrier when making the flight reservations is helpful. Electric cart service is not available.
An Escort Pass for someone who is not travelling, but required to assist a person with disabilities to reach the boarding gate is available from your Air Carrier at check in, provided the escort has valid photo identification. The escort will be subject to the same security screening requirements as the traveller.
Comox Valley Airport is served by public transit service Monday through Saturday operated by BC Transit. Buses are ramp equipped to lower to curb height for access. Each bus can safely accommodate up to two wheelchairs.
Travelling With Pets
If you are planning to travel with your pet, please contact your airline prior to making a reservation. Policies regarding pets vary widely, so it is important that you make the appropriate arrangements for your furry friend. Please be aware that all pets at YQQ must be carried in a closed carrier while inside the terminal building. The only exception to this policy applies to training and service dogs or other specially trained pets assisting travelers with disabilities. Please note that due to public health concerns, pets are not allowed in the café area of the terminal building.
If you wish to take your pet out of the carrier prior to boarding your flight, we have designated an area outside the building for your pet to get some fresh air and play time in before the flight. This area is located pre-security, so please allocate plenty of time prior to your flight for outside time.
If you are flying into the Comox Valley Airport with a pet riding in the baggage area of the aircraft, your reunion will be at baggage claim in the Arrivals area. If your pet is flying unaccompanied, you can pick it up at Cargo Services near the Departures section of the terminal. Passengers should contact their airline for more information about travelling with or shipping their pet.
Lost and Found
- Description of item lost,
- Date that the item was lost,
- Your name and contact information.
WestJet
File Lost Item Report
Air Canada
File Lost Item Report